Lifeline Program: Complete Guide to Free Phone and Internet Service

Introduction

The Lifeline program is a federal program that helps low-income Americans afford phone and internet services. Established in 1985, Lifeline has helped millions of households stay connected to essential services, job opportunities, education, and emergency services.

In this comprehensive guide, we'll explain everything you need to know about Lifeline, including who qualifies, what services are available, and how to apply.

What is the Lifeline Program?

Lifeline is a federal program administered by the Federal Communications Commission (FCC) that provides a monthly discount on phone or internet service to eligible low-income households. The program was created to ensure that all Americans have access to essential communication services, regardless of their income level.

The program provides:

  • Monthly service discount: Up to $9.25 per month (or up to $34.25 per month for households on Tribal lands)
  • Free or discounted devices: Many providers offer free smartphones, tablets, or other devices
  • Unlimited talk and text: Most Lifeline plans include unlimited calling and texting
  • Data plans: Many providers also include data for internet access

Who Qualifies for Lifeline?

You may qualify for Lifeline if your household income is at or below 135% of the Federal Poverty Guidelines, OR if you or someone in your household participates in one of these programs:

  • SNAP (Supplemental Nutrition Assistance Program) - Food stamps
  • Medicaid - Government health insurance for low-income individuals
  • Supplemental Security Income (SSI) - Cash assistance for elderly and disabled
  • Federal Public Housing Assistance (FPHA) - Section 8 or public housing
  • Veterans Pension and Survivors Benefit - For qualifying veterans
  • Tribal Programs: Bureau of Indian Affairs General Assistance, Tribal TANF, Food Distribution Program on Indian Reservations, or Tribal Head Start

Important: Only one Lifeline benefit is allowed per household. A household is defined as individuals who live together and share income and expenses.

What Services Are Available?

Lifeline providers offer various services depending on your location and the provider you choose:

Phone Service

  • Free or low-cost smartphones
  • Unlimited talk and text
  • Data plans (varies by provider)
  • Voicemail and caller ID

Internet Service

  • Home internet service discounts
  • Mobile hotspot devices
  • Tablets with data plans

Note: You can choose either phone service OR internet service, but not both through Lifeline alone. However, you may be able to combine Lifeline with the Affordable Connectivity Program (ACP) for additional benefits.

How to Apply for Lifeline

Applying for Lifeline is straightforward. Here's how:

  1. Check your eligibility: Review the qualification requirements above to ensure you meet the criteria.
  2. Gather required documents: You'll need:
    • Proof of income (pay stubs, tax returns) OR proof of program participation (benefit letter, award letter)
    • Proof of identity (driver's license, state ID, passport, birth certificate)
    • Proof of address (utility bill, lease agreement, mortgage statement)
  3. Choose a provider: Use our program finder to find Lifeline providers in your state.
  4. Apply directly: Visit the provider's website or call them to start your application. You can also apply through the National Verifier.
  5. Wait for approval: Most applications are processed within a few days to a week.

Lifeline vs. Affordable Connectivity Program (ACP)

Many people confuse Lifeline with the Affordable Connectivity Program (ACP). Here's the difference:

Feature Lifeline ACP
Monthly Discount Up to $9.25 Up to $30
Device Discount Varies by provider Up to $100
Income Threshold 135% of poverty level 200% of poverty level
Can Combine? Yes Yes

Good news: You can receive both Lifeline and ACP benefits at the same time, which can significantly reduce or eliminate your phone and internet costs!

Common Questions About Lifeline

Is Lifeline really free?

The monthly service discount is free, but some providers may charge a small co-pay (usually $0-$10). The device itself is typically free, though some providers may charge a small activation fee.

Can I keep my current phone number?

Yes, in most cases you can port (transfer) your existing phone number to a Lifeline provider. Check with your chosen provider for specific porting policies.

What happens if I no longer qualify?

You must recertify your eligibility annually. If you no longer qualify, you'll need to notify your provider and the service will be discontinued. You may be able to continue service at regular rates.

Are there scams I should watch out for?

Yes, unfortunately there are Lifeline scams. Watch out for:

  • Providers asking for payment upfront (legitimate providers don't charge application fees)
  • Unsolicited calls asking for personal information
  • Websites that look official but aren't
  • Requests for payment via gift cards or wire transfers

Always apply through official provider websites or the National Verifier. Legitimate providers will never ask for payment to apply.

Ready to Get Started?

Use our program finder to discover Lifeline providers in your state and start your application today.

Find Lifeline Programs

Official Resources

For more information, visit these official sources: